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Returns & Refunds
 
When you receive your goods you will also be sent the stall holder (s) retun policy details on how to return an item to that respective stall holder. Please note that all returns are to be conducted between you and the stall holder only and are not to be sent to nor are they the liability of TheOnlineGiftFair.com. Refunds will be issued by the respective stall holder accordingly, by cheque.
 
General returns policy
Please notify the respective stall holder that you wish to cancel your order or make a return and the reasons for that return. Please use the returns form where possible.
Please return items in accordance with the stall holders returns policy. This normally requires that all items be returned in their original condition and packaging by Royal Mail, recoded delivery, keeping all receipts as proof of postage.
Please remember to include your full contact details with your returned item, order referenc enumber and date of purchase.
Please note that certain items such as wearable, perishable, personalized items may not be returnable. If in doubt please check with the respective stall holder's returns policy.
Returns generally are at your expense unless the goods are faulty.
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